Milwaukee, WI/Dubuque, IA Area Scheduling Coordinator
Install Partners LLC•Milwaukee, WI
•$16 - $17•Remote
About The Position
We are an installation company that installs windows, doors, garage door openers and appliances at pre-existing residential homes. The Scheduling Coordinator is expected to provide excellent customer service by managing a customer's availability with our installation team openings, in order to find an appointment time that meets everyone's needs.
Requirements
- Experience in coordinating and routing
- Experience using CRM software
- Customer service experience
Nice To Haves
- Experience in a high pace call center atmosphere
- Knowledge of the Milwaukee, WI/Dubuque, IA and surrounding areas in relation to each other
- Good phone etiquette
- Ability to remain calm under pressure
- Ability Manage multiple calls simultaneously
- Ability to deescalate customer situations'
Responsibilities
- Manage inbound customer calls
- Make outbound customer calls as needed
- Review and place Detail, Installation, and Work Order appointments on the schedule calendar
- Coordinate customer availability with crew openings to optimize daily routing
- Coordinate missed or rescheduled appointments due to weather and equipment issues
- Data Entry and Invoicing
- Note orders accordingly based on customer communication
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Life insurance
- Short-term disability
- 8 paid holidays throughout the year
- 3 days paid SICK DAYS each year, available to use after 6 months
- Start accruing PTO immediately
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
