Scheduling Coordinator: Service - Mercedes-Benz of Austin

CONTINENTAL AUTO GROUP•Austin, TX

9d•Onsite

About The Position

Mercedes-Benz of Austin is hiring for a Service Scheduling Coordinator. This schedule will include alternating Saturdays. The Service Scheduling Coordinator at our dealership is the voice of our store, the very first impression. It is important we have the right person in the seat at all times of the day. This is a position that offers a lot of growth and potential for promotion within the company. Our ideal Service Scheduling Coordinator would be continuously positive, multi-tasking, speaks well and clear with guests over the phone and a team player. This person needs the ability to adapt to changes in duties and pace in an instant! Guests of the dealership are the Service Scheduling Coordinator number one priority. They need to be able to relay that to each guest with the utmost respect and be proud to represent the Continental Automotive Group. With a high average tenure and a family-like staff, that will be the easiest part of the job! Candidates must have a friendly, outgoing disposition and be very organized. We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.

Requirements

Minimum of 1-2-year commitment before opportunity for Service Advisor consideration
Dynamic positivity - Just have a great attitude!
Genuine desire to make people happy and deliver to their expectations (guests and peers alike).
Major respect for rules and processes - Everything we do has a process and a priority level
Enjoyment of an active, dynamic environment and able multi-task while prioritizing workload
Tendency to naturally infuse positive "voice" or character into written or spoken communications
Natural ability to flourish in an ever-changing environment.
Receptiveness to coaching stemming from a yearning for self-improvement.
Professional appearance and demeanor at all times
Punctuality in reporting to work
A team-player mentality!
Expert multi-tasker
Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered
Experience with business software (Email clients, Microsoft Office, Gmail for businesses).
Moderate understanding of utilizing multiple browsers and systems
Must be able to type at 45+ WPM
Polished, professional, and positive phone and email communication skills a must
Experience in an environment of moderate pressure, and capable of making conscientious decisions
Fluency in English required

Nice To Haves

Prior experience at a dealership or within the automotive retail or service industry is a plus
bilingual is a plus
Prior relevant hands-on experience with CRM software, sales, or phone systems is always a bonus

Responsibilities

Receive incoming calls to the Service departments, coordinates all service appointments
Handles and de-escalates guests’ service and roadside-related concerns
Refers to service history, ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Handles telephone inquiries regarding upcoming appointments and work-in process.
Maintains high guest satisfaction standards per dealership policy
Advises guests about necessary service for routine maintenance based on mileage and history
Maintaining awareness of monthly service-related promotions
Reviewing and coordinating of online appointments for accuracy

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval