Scheduling Coordinator – Home Care (In-Office)
About The Position
Our Home Care agency is seeking a highly organized and dependable Scheduling Coordinator to support our day-to-day operations in the Wichita area. This is an in-office role responsible for managing caregiver schedules and ensuring all client shifts are properly staffed. This position plays a critical role in maintaining consistent care by coordinating schedules, handling call-outs, and communicating with caregivers and clients. It is a fast-paced role that requires strong communication skills, attention to detail, and the ability to problem-solve quickly. This role is ideal for someone with experience in non-skilled home care who understands caregiver scheduling, client needs, and the urgency required to maintain full coverage.
Requirements
- Minimum 1 year of experience in scheduling, coordination, or dispatching (home care preferred)
- Experience working with caregivers such as PCAs, HHAs, or CNAs preferred
- Strong communication skills (phone, text, and email)
- Highly organized with the ability to manage multiple priorities
- Comfortable using scheduling systems, EVV platforms, or similar software
- Ability to problem-solve quickly in a fast-paced environment
- Reliable, punctual, and detail-oriented
Nice To Haves
- Experience with EVV systems such as HHAeXchange, ClearCare, or similar
- Prior experience in a high-volume home care or healthcare environment
- Understanding of caregiver availability, compliance, and client matching
- Bilingual (Spanish) is a plus
Responsibilities
- Create, manage, and adjust caregiver schedules to ensure all client shifts are fully staffed
- Respond to call-outs and last-minute scheduling changes by securing coverage quickly
- Communicate with caregivers regarding availability, assignments, and schedule updates
- Coordinate new client starts by matching caregivers based on skills, availability, and location
- Maintain accurate scheduling records in EVV or scheduling systems
- Monitor attendance, punctuality, and overall scheduling efficiency
- Work closely with leadership to identify coverage gaps and staffing needs
- Provide excellent customer service to caregivers and clients
- Support general office and administrative tasks as needed
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid training and onboarding
- Paid Time Off and sick time
- Life insurance coverage
- Short-term and long-term disability options
- Opportunities for advancement within the organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
