Home Care Scheduling Coordinator

Guardian Home Care of NH•Londonderry, NH

About The Position

Guardian Home Care of NH is seeking a highly organized and motivated Scheduling Coordinator to support the daily operations of our growing home care agency. This role is essential in ensuring that client care needs are met efficiently by coordinating caregiver schedules and delivering exceptional service to both clients and staff. If you thrive in a fast-paced environment, enjoy problem-solving, and have a strong customer service mindset, we encourage you to apply.

Requirements

High school diploma or equivalent (Associate degree preferred)
2+ years of scheduling and/or customer service experience (healthcare/home care preferred)
Experience with scheduling software or EHR systems (HHAeXchange preferred)
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Ability to work under pressure and adapt in a fast-paced environment
Proficiency in Microsoft Office
High level of professionalism, integrity, and confidentiality

Responsibilities

Create and manage daily and weekly caregiver schedules to meet client needs
Match caregivers to clients based on availability, skills, and care requirements
Adjust schedules in real-time to accommodate call-outs or changing needs
Serve as a primary point of contact for client scheduling inquiries
Communicate schedule updates clearly to caregivers and clients
Resolve scheduling conflicts and last-minute changes efficiently
Maintain accurate scheduling records within agency systems
Track caregiver availability, time-off requests, and compliance
Support onboarding by training new caregivers on scheduling procedures
Collaborate with operations, clinical, and administrative leadership
Assist with incoming calls, faxes, and administrative tasks as needed
Participate in an on-call rotation