Home Care Scheduling Manager

BAYADA Home Health Care • Pennsauken, NJ

4d • $50,000 - $55,000 • Onsite

About The Position

Client Services Manager – Assistive Care in Tinton Falls, NJ Salary : $50,000- $55,000 per year PTO, comprehensive benefits, 401k match BAYADA HOME HEALTH CARE is seeking a full-time Client Services Manager for our Assistive Care office in Tinton Falls, NJ . This office provides best-in-class non-medical home care to adults and seniors, helping them live safely at home with comfort, dignity, and independence . If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager role could be the right next step for you. BAYADA believes that our clients and their families deserve home care delivered with compassion, excellence, and reliability , and we are looking for a leader who shares those values. Why this role matters As a Client Services Manager (CSM), you are the central coordinator of care in the office. You will: Ensure that clients receive consistent, high-quality services Support and engage our home health aides and caregivers Partner closely with the clinical manager and director to grow and sustain a healthy caseload Help BAYADA reach more people who want to remain safely at home through assistive care services

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience (per office/division standard)
• 1+ years of experience in customer service, staffing, scheduling, or coordination in a fast-paced environment
• Strong relationship-building and communication skills , both written and verbal
• Proven ability to prioritize, stay organized, and manage competing deadlines
• Comfort using computers and learning new systems (scheduling, documentation, reporting)
• Alignment with The BAYADA Way and a genuine desire to support clients, families, and caregivers

Nice To Haves

• Experience in home care, healthcare, senior services, or human services
• Prior experience with scheduling / staffing or case management
• Familiarity with the local community and service area

Responsibilities

• Client & caregiver coordination
• Manage a caseload of Assistive Care clients , ensuring schedules are filled and services are delivered reliably
• Coordinate day-to-day staffing and scheduling for personal care and companion services
• Communicate regularly with clients, families, and caregivers to understand needs, resolve issues, and maintain a high-quality experience
• Monitor and respond to open shifts, cancellations, and coverage gaps to prevent service interruptions
• Referral management & growth
• Receive and process referrals from hospitals, discharge planners, payors, and community partners
• Partner with clinical team and director to convert referrals to active cases quickly and smoothly
• Track billable hours and caseload growth , contributing to office productivity and financial health
• Field staff support & engagement
• Build strong, trusting relationships with home health aides and caregivers
• Support caregivers with schedule changes, questions, and concerns , escalating issues appropriately
• Collaborate with recruiting and clinical leaders around onboarding, compliance, and performance of field staff
• Office teamwork & operations
• Collaborate daily with the director, clinical manager, and office team to achieve goals in client satisfaction, staffing, and retention
• Use BAYADA systems (e.g., scheduling and documentation platforms, Workday, email, and reports ) to manage caseload and workflows
• Model The BAYADA Way —our core values of compassion, excellence, and reliability —in all interactions

Benefits

• Medical, dental, and vision coverage
• Paid holidays, vacation, and sick time
• 401(k) with company match
• Employer-paid life insurance
• Employee Assistance Program
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees