Home Care Scheduling Manager
About The Position
BAYADA HOME HEALTH CARE is seeking a full-time Client Services Manager for our Assistive Care office in Tinton Falls, NJ. This office provides best-in-class non-medical home care to adults and seniors, helping them live safely at home with comfort, dignity, and independence. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager role could be the right next step for you. BAYADA believes that our clients and their families deserve home care delivered with compassion, excellence, and reliability, and we are looking for a leader who shares those values. Why this role matters As a Client Services Manager (CSM), you are the central coordinator of care in the office. You will: Ensure that clients receive consistent, high-quality services Support and engage our home health aides and caregivers Partner closely with the clinical manager and director to grow and sustain a healthy caseload Help BAYADA reach more people who want to remain safely at home through assistive care services
Requirements
- Bachelor’s degree or equivalent combination of education and relevant experience (per office/division standard)
- 1+ years of experience in customer service, staffing, scheduling, or coordination in a fast-paced environment
- Strong relationship-building and communication skills, both written and verbal
- Proven ability to prioritize, stay organized, and manage competing deadlines
- Comfort using computers and learning new systems (scheduling, documentation, reporting)
- Alignment with The BAYADA Way and a genuine desire to support clients, families, and caregivers
Nice To Haves
- Experience in home care, healthcare, senior services, or human services
- Prior experience with scheduling / staffing or case management
- Familiarity with the local community and service area
Responsibilities
- Manage a caseload of Assistive Care clients, ensuring schedules are filled and services are delivered reliably
- Coordinate day-to-day staffing and scheduling for personal care and companion services
- Communicate regularly with clients, families, and caregivers to understand needs, resolve issues, and maintain a high-quality experience
- Monitor and respond to open shifts, cancellations, and coverage gaps to prevent service interruptions
- Receive and process referrals from hospitals, discharge planners, payors, and community partners
- Partner with clinical team and director to convert referrals to active cases quickly and smoothly
- Track billable hours and caseload growth, contributing to office productivity and financial health
- Build strong, trusting relationships with home health aides and caregivers
- Support caregivers with schedule changes, questions, and concerns, escalating issues appropriately
- Collaborate with recruiting and clinical leaders around onboarding, compliance, and performance of field staff
- Collaborate daily with the director, clinical manager, and office team to achieve goals in client satisfaction, staffing, and retention
- Use BAYADA systems (e.g., scheduling and documentation platforms, Workday, email, and reports) to manage caseload and workflows
- Model The BAYADA Way—our core values of compassion, excellence, and reliability—in all interactions
Benefits
- Medical, dental, and vision coverage
- Paid holidays, vacation, and sick time
- 401(k) with company match
- Employer-paid life insurance
- Employee Assistance Program
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
