Scheduling Coordinator (Home Care Operations)

Tandem Care Inc•Los Angeles, CA

4d•Remote

About The Position

Tandem Care is seeking a Scheduling Coordinator to help keep their Targeted Care and On Demand services running smoothly. This role involves coordinating same-day care requests, covering caregiver call-outs, answering caregiver questions, and ensuring clients receive promised care. It is an operations-focused position requiring problem-solving, communication, prioritization, and execution for clients, caregivers, and teammates. The role is remote, full-time, with a Monday-Friday schedule.

Requirements

At least 2 years of experience in home care scheduling, healthcare operations, staffing, dispatch, or a similar fast-paced operations environment
Experience coordinating schedules and handling time-sensitive issues
Strong customer service and phone communication skills
Comfort working with multiple software platforms simultaneously
Loves staying busy and solving problems in real time
Can prioritize multiple urgent tasks without becoming overwhelmed
Communicates confidently with both caregivers and clients
Is highly organized and detail-oriented
Takes ownership from start to finish—you don't leave loose ends
Works well independently while staying connected with a collaborative team
Learns technology quickly and enjoys working across multiple systems

Nice To Haves

Previous remote work experience is a plus
Experience with CRM and scheduling software is preferred

Responsibilities

Coordinate and adjust caregiver schedules throughout the day
Process same-day schedule changes and new care requests
Respond to caregiver and client phone calls, texts, and Teams messages
Manage caregiver call-outs and secure replacement coverage
Monitor caregiver arrivals and visit check-ins
Support Targeted Care and On Demand operations throughout the afternoon and evening
Serve as backup for the Scheduling Manager during PTO and days off
Update payroll time records based on verified visit information
Maintain accurate documentation in our CRM
Collaborate closely with Care Coordinators and the Operations team to ensure seamless service