Remote Scheduling Coordinator (Must reside in MA)

Activate Care

2d•Hybrid

About The Position

Activate Care is on a mission to improve health equity and drive improved health outcomes across the country. Their platform, Care Link, enables healthcare and community organizations to coordinate care for populations challenged with health-related social needs (HRSN). Path Assist is their tech-enabled Community Health Worker program for addressing HRSN utilizing an evidence-based, structured intervention. Their goal is to address individuals’ unmet HRSNs, increase health confidence, improve self-efficacy, and reduce inappropriate healthcare spend. The Scheduler coordinates and manages the scheduling of home-based assessment visits for a team of Registered Nurses serving members across Massachusetts. This role ensures efficient use of nurse schedules, balancing member needs, travel logistics, and compliance requirements. The Scheduler serves as the central point of contact for appointment booking, changes, and cancellations, and works closely with the nursing team to ensure timely completion of assessments. This position requires exceptional organizational skills, attention to detail, and strong communication abilities, with comfort using multiple scheduling and electronic health record systems.

Requirements

Associate's degree or equivalent work experience required; Bachelor's degree preferred.
Minimum of 2 years of experience in scheduling, coordination, or administrative roles in a healthcare setting.
Experience with electronic medical records (EMR) and scheduling systems.
Experience working in HIPAA-compliant or healthcare settings.
Strong organizational, communication, and interpersonal skills.
Demonstrated ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
Intermediate to advanced proficiency in Microsoft Office and EHR platforms.
Able to work independently with minimal supervision and adapt to changing priorities.
Comfortable with technology and remote collaboration platforms.
Must reside in MA.
Willingness to work a hybrid schedule, with occasional in-office meetings or training in Massachusetts.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Coordinate and maintain the daily schedules for approximately five home assessment nurses in Boston, Springfield, and Worcester Massachusetts.
Reach out by phone to schedule and confirm member visits, including initial and follow-up assessments.
Optimize scheduling by considering geography, nurse availability, and member needs to minimize travel time and maximize efficiency.
Update scheduling and EMR systems in real time with accurate appointment and member information.
Communicate promptly with nurses and leadership regarding schedule changes, urgent member needs, or cancellations.
Track assessment completion rates and follow up on outstanding appointments.
Document outreach attempts, scheduling details, and special instructions in the appropriate systems.
Collaborate with internal teams to address barriers to scheduling or member engagement.
Provide excellent customer service to members and their caregivers while maintaining confidentiality.
Support quality improvement initiatives related to scheduling workflows.
Other duties as assigned.