Scheduling Coordinator (Bilingual: Chinese)

True Care•New York, NY

65d•Onsite

About The Position

Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Requirements

High School diploma/ GED equivalent
Fluency in Mandarin and Cantonese is required
Strong interpersonal and communication skills
Able to deal with difficult or sensitive situations in person or on the phone
Excellent customer service having empathy and patience in working for elderly population
Able to multitask and work in an extremely fast paced environment
Ability to maintain a professional demeanor when handling issues

Nice To Haves

Knowledge of HHAeXchange is highly preferred

Responsibilities

Coordinate caregiver placement and visit confirmations between Home Health Aides and patients.
Create and maintain staff schedules.
Confirm caregiver attendance and communicate with caregivers, patients, and their families.
Perform case management for the assigned caseload.
Strategically coordinate placement of services between clients and caregivers on HHAeXchange.
Maintain a caseload of 80-90 patients ensuring they receive the best homecare service.
Participate in departmental trainings.
Assist the Team Lead with coverage and work with team members on staffing challenges.
Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues.
Ensure documentation is being updated for all caregivers and patients in HHAeXchange.
Verify caregivers’ attendance for daily cases and prioritize staffing for no-shows, call-outs, or missed visits based on patient needs.
Handle and respond promptly to incoming calls, emails, or faxes from physicians, contracts, or clients requesting report status and/or information.
Communicate with contracts for patient status.
Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows, and/or cancellations.
Maintain and document communication with all caregivers in HHAeXchange.
Coordinate caregivers’ schedules and maintain a schedule of all services per month.
Verify billed services against requested services.
Maintain patient confidentiality and privacy with dignity and respect.
Participate in patient case conferences, in-service programs, exit interviews for caregivers, and orientation.
Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others.