Scheduling Coordinator - Northwest Hand To Shoulder Center

Surgery Partners Careers • Post Falls, ID

18h

About The Position

Northwest Specialty Hospital is seeking a detail-oriented, customer-service-focused Scheduler to join our Northwest Hand to Shoulder Team! The Scheduling Coordinator is responsible for scheduling appointments for patients, managing assigned providers' schedules, verifying demographic and insurance information for patients, and verifying that proper records and documentation are in place for appointments. Maintain accurate records associated with the scheduling and the processing of patient documentation. Provides excellent customer service to callers on a multi-line phone system. Returns voicemails to callers in a timely manner. Projects a professional demeanor and appearance while maintaining the confidentiality of patients, coworkers, and the Northwest Specialty Hospital as appropriate. This position will require excellent customer service skills and communication skills. Works under stress and in situations that demand patience and tact while providing impeccable service. Other duties as assigned. About Northwest Specialty Hospital: Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what’s best for patients. Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties. Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient focused approach, and robust benefits package! Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Requirements

• High school diploma required
• Excellent skills in interpersonal communication to ensure the ability to build relationships with physicians or their support staff
• CPR/BLS or obtained within first ninety days of hire
• Ability to work cooperatively in a team environment required
• Ability to communicate effectively verbally and in writing required
• Ability to multi-task, prioritize and meet deadlines required
• Demonstrates eligibility for employment in the United States

Nice To Haves

• One year of prior clerical experience in a medical setting strongly preferred
• Knowledge of basic computer programs such as Microsoft Office Suite
• Knowledge of insurer and payer processes
• Knowledge of CPT, ICD-10 codes and medical terminology preferred
• Three years of medical office experience preferred

Responsibilities

• scheduling appointments for patients
• managing assigned providers' schedules
• verifying demographic and insurance information for patients
• verifying that proper records and documentation are in place for appointments
• Maintain accurate records associated with the scheduling and the processing of patient documentation
• Provides excellent customer service to callers on a multi-line phone system
• Returns voicemails to callers in a timely manner
• Projects a professional demeanor and appearance while maintaining the confidentiality of patients, coworkers, and the Northwest Specialty Hospital as appropriate
• Works under stress and in situations that demand patience and tact while providing impeccable service
• Other duties as assigned

Benefits

• Company-sponsored events such as sporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance
• Tuition reimbursement
• Growth opportunities, ongoing education, training, leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED