Patient Center Scheduling Coordinator

Summit Spine and Joint Centers • Lawrenceville, GA

1d • Onsite

About The Position

Under general supervision of a licensed provider, as a Patient Center Scheduling Coordinator, one must be detail oriented with excellent phone call diction, and outstanding customer service skills. We are seeking motivated individuals who can problem-solve and multitask as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department. This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Scheduling Supervisor. This position’s primary location will be at the Administrative Building in Lawrenceville, GA

Requirements

• Must be personable and detail oriented as a representative of the practice while callers rely on proper information
• Excellent verbal and written skills for proper documentation of encounters.
• Work well under pressure in a fast-paced environment
• 1 year of call center experience preferred
• 1+ years’ experience in healthcare preferred

Nice To Haves

• Background in using EMR software preferred
• Previous experience with eClinicalWorks preferred
• Bilingual candidates encouraged

Responsibilities

• Maintaining vocal composure, answering and directing calls to respective departments
• Scheduling/rescheduling patients depending on need, availability and urgency
• Informing callers about our providers, service and practice locations
• Assist and navigate patients to the correct facilities using mapping resources
• Updating patient information on electronic medical records system
• Translate and assist patients by addressing needs
• Following all company policies on patient services standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed