Scheduling Coordinator - TriHealth Heart Institute

TriHealth•Montgomery, OH

21h•Hybrid

About The Position

At TriHealth Heart Institute, our Scheduling Coordinators play a vital role in ensuring participants receive seamless, compassionate care. You'll coordinate appointments, tests, transportation, nursing, and therapy services across multiple locations while working closely with providers and care teams. If you are organized, customer-focused, and enjoy helping others navigate their healthcare journey, this is a rewarding opportunity to make a meaningful impact every day. Apply today and grow your career with a team that values exceptional service and compassionate care.

Requirements

High School Diploma or GED in Healthcare (Required)
Up to 1 year experience Clerical Healthcare (Required)
Clerical background, general computer skills, and knowledge in medical terminology

Responsibilities

Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process
Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions. Answers phone calls promptly and courteously pertaining to setting up appointments. Relays accurate and complete messages to the appropriate person.
Effectively performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty.
Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Follows all scheduling procedures appropriately and completes scheduling paperwork accurately and timely. Communicates appropriately with customers, transportation and other departments.
Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.