Scheduling Coordinator, UPMC at Home

UPMC • West Mifflin, PA

14h • Hybrid

About The Position

UPMC Home Health is hiring a full-time Scheduling Coordinator for the West Mifflin Office. The Home Health Scheduling Coordinator is an on-site position that coordinates clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager. This is a hybrid role, requiring the ability to work on-site in the West Mifflin office. The hours are Monday-Friday 8:00 am-4:30 pm with rotating weekends and holidays.

Requirements

• High school diploma or GED required.
• Act 34

Nice To Haves

• Scheduling and coordinating experience preferred
• 1-year related work experience preferred.
• Competency with PC preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.
• Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.
• Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.
• Perform duties and job responsibilities in a fashion that coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.
• Completes payroll duties as assigned
• Calls all new patients for an Admission visit or Resumption of Care visit
• Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies the Clinical Manager of discrepancies
• Responsible for maintaining the team master schedule and visit verification
• Performs scripted Welcome Calls and Outreach Calls to all new patients
• Coordinates with Clinical Manager and Intake to schedule all patient admissions and initial visits for internal multidisciplinary referrals
• Coordinates scheduling of homecare patient visits based on patient needs, productivity expectations, and staffing, with the assistance of the Clinical Manager
• Process, reconcile, and distribute patient information as needed
• Accept patients, family, and staff telephone calls and facilitate communication between team members.
• Update patient information, print patient information and reports as required and/or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED