Scheduling Coordinator

Extendicare•Oshawa, ON

4d•Onsite

About The Position

As a Scheduling Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff. ParaMed Home Health Care is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

Requirements

One year administrative or office experience is an asset
Scheduling experience is an asset
Strong computer skills
Superior Customer service skills
Ability to effectively communicate both orally and written
Compassion and empathy when interacting with patients and their families
All new hires receive all required doses of a Covid 19 vaccine approved by Health Canada.

Responsibilities

Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill sets
Build a care schedule for patients
Enter and update employee and patient data within computerized system
Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families
Document and appropriately report all staff and patient interactions