Scheduling Coordinator

Total Care Connections•Tempe, AZ

1d•Onsite

About The Position

At Total Care Connections, scheduling is more than filling shifts. It is about ensuring our clients receive consistent, high-quality care and our caregivers feel supported, informed, and set up for success. As a Scheduling Coordinator, you will be at the center of daily operations, balancing client needs, caregiver availability, and real-time changes to keep care moving forward without disruption. If you are detail-oriented, calm under pressure, and energized by solving problems quickly and compassionately, this role is a great fit.

Requirements

Excellent customer service skills with strong phone etiquette
High proficiency with computers, scheduling software, and technology systems
Exceptional organization and attention to detail
Ability to adapt quickly to changing priorities and schedules
Strong problem-solving and decision-making skills
Team-oriented mindset with a calm, professional approach under pressure
Ability to thrive in a fast-paced, dynamic environment
Ability to work full-time on-site during regular business hours
Ability to remain seated for extended periods while working at a computer

Nice To Haves

At least one year of scheduling, administrative, or healthcare support experience preferred

Responsibilities

Create, manage, and maintain daily schedules for caregivers and nurses
Schedule field staff with ongoing clients based on availability, skills, and client preferences
Respond quickly to call-outs and fill open shifts to minimize service disruptions
Actively monitor unstaffed and red shifts throughout the day
Confirm caregiver attendance and assist with clock-in and clock-out issues
Monitor overtime trends and escalate concerns according to leadership direction
Complete scheduling welcome calls for all new clients
Communicate staffing changes to clients and families in a timely and professional manner
Conduct sit-down scheduling sessions with new hires as part of orientation
Review care plans and assigned tasks to ensure appropriate staffing
Maintain accurate client and caregiver match criteria in scheduling systems
Ensure incoming calls are answered promptly during business hours
Address scheduling-related questions, concerns, and complaints from caregivers and clients
Coach caregivers on scheduling expectations, timekeeping procedures, and policy compliance
Accurately document staffing changes and tag updates in the scheduling system
Review unstaffed shift reports and collaborate with recruiting on staffing needs
Assist with greeting visitors as needed
Attend and actively participate in weekly team meetings
Participate in on-call rotations during evenings, weekends, and holidays
Perform other duties as assigned to support operations

Benefits

Competitive pay
Health, dental, and vision insurance
Paid time off and paid holidays
401(k) retirement plan with company match
Short-term disability insurance
Long-term disability insurance
Company-paid life insurance
Voluntary life insurance options
Accident insurance
Critical illness insurance
Paid pregnancy disability leave up to six weeks
Up to two weeks of paid parental leave
Supportive return-to-work culture for growing families
Total Care Relief Fund to support team members during times of unexpected hardship
Leadership that genuinely cares about your success and well-being
Opportunities for growth and advancement within a mission-driven organization