Scheduling Coordinator

Lightwave Dental•Morrisville, NC

About The Position

At Triangle Family Dentistry in Morrisville, our dental family is seeking a candidate to join us in our high energy and fun office with an emphasis on relationships with our team members and patients all the while caring for our loyal family of patients in a positive work environment. Our owners are actively involved in day-to-day operations and patient care. If you are looking to join a team that feels like family and performs at a high level, with personal and professional integrity, look no further! The ideal candidate will be a team player that is professional, patient and kind, and strong work ethic. Come and utilize your skills to the fullest potential & be part of a fun, patient focused practice. Position Summary: The Scheduling Coordinator will be responsible for checking out patients and collecting outstanding balances, reviewing the schedule, and making appointments, and answering the phones and calling insurance companies. There may be other tasks required as necessary that fall outside of the typical Scheduling Coordinator role. Examples include reviewing treatment plans and serving as the backup to other front office positions.

Requirements

1 or more years of administrative assistant/front office/patient advocate experience, preferably in a dental or medical setting
Computer proficiency including Microsoft Office Suite and the ability to learn new programs
Is well-organized and able to prioritize multiple tasks and responsibilities
Ability to demonstrate independent thinking and exercise good/sound judgment
Ability to perform frequent, repetitive work with attention to detail
Ability to be flexible and accept different work assignments with a positive approach
Ability to follow instructions and take responsibility for own actions
Ability to exercise confidentiality with patients and patient care
Ability to work both independently and in a team environment

Responsibilities

Answering phone calls, creating appointments for both new and existing patients
Collect all monies due for services rendered
Call insurance companies to get accurate benefit breakdowns and enter all info into Practice Management Software (Tab32)
Review/audit patients and update status in Dentrix
Review upcoming schedules for accuracy of appointments and frequency limitations
Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
Confirm appointments not confirmed through AutoRemind software
Accurately correspond with patients verbally and via email
Oversee appointment schedule to create a seamless yet productive day
Coordinate and collaborate with clinical team to ensure seamless patient management experience
Present treatment plans when necessary
Respond to doctors, patients, and employee concerns and inquiries and seek assistance when necessary
General office duties and other duties as required