Scheduling Coordinator, Physical/Occupational Therapy

Midwest Orthopaedics at Rush • Westchester, IL

3h • $18 - $20 • Hybrid

About The Position

Midwest Orthopaedics at Rush (MOR) is seeking a full-time Scheduling Coordinator to join their Physical Therapy team. The ideal candidate will be an upbeat and enthusiastic individual capable of providing excellent customer service to patients. This role involves managing phone communications professionally and scheduling physical therapy appointments. The position is a full-time, hybrid role located at the corporate office in Westchester, IL.

Requirements

• Operate basic office equipment such as a computer, phone, and fax machine.
• Multi-task and work in a fast-paced environment.
• Attention to detail.
• Communicate effectively verbally and in writing.
• Work and communicate with patients, therapists, and staff in all levels of the organization.
• Work a flexible schedule to meet the needs of the department.
• High school diploma or general education degree (GED)
• A minimum of one year's work experience, preferably in a medical office setting

Nice To Haves

• Previous PT experience
• Bilingual in Spanish

Responsibilities

• Work with patients/therapists/callers in a polite and helpful manner to book appointments for PT/OT; enter demographic data, insurance information, and other relevant information into the Athena System.
• Answer telephone, screen calls, take messages, and provide information.
• Maintain and update current information on therapist’s schedules ensuring that patients are scheduled properly.
• Maintain a positive demeanor with patients, peers, supervisors, and therapists, especially when receiving feedback or direction.
• Assist staff members, when necessary, in a positive and professional manner to ensure the patients receive utmost in care.
• Perform work with accuracy to minimize error correction by other staff members.
• Double check data entry to ensure the correct information has been entered into the Athena system.
• Organize and prioritize work to complete tasks in a timely and efficient manner.
• Stay abreast of compliance with all state and federal laws including HIPAA, ADA, OSHA, and FLSA.
• Adapt to constant change in a positive and professional manner.
• Any and all other duties as assigned.

Benefits

• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED