Scheduling Coordinator - Phone Center
About The Position
Where You’ll Work The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976, we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities. Job Summary and Responsibilities MUST BE ABLE TO TRAIN ON SITE FOR SEVERAL WEEKS BEFORE GOING REMOTE Job Summary Responsible for answering all incoming scheduling phone calls from patients, referring providers and hospitals. Make patient appointments, reschedule and cancel appointments. Essential Responsibilities: Accept incoming calls related to scheduling, answering questions, creating appointments, transferring calls to the correct department, checking recall, etc. Create charts in the EHR for new patients and schedule appointments. Monitor the phone system display for number of calls in the que3ue and wait times. Complete tasks within the EHR. Quality checks on assigned schedule to ensure quality metrics are met with templates and schedules. Verify insurance and work with insurance coordinator for appropriate verification. Create and complete chart notes for all recall, reminder calls and conversations with patients unrelated to check in/check out process. Assist patients who are mentally, language or hearing challenged to ensure that proper resources are obtained for the visit.
Requirements
- None, upon hire
Nice To Haves
- High School Graduate and 1-3 years One or more years in a medical office environment, upon hire or
- High School GED and 1-3 years One or more years in a medical office environment, upon hire
Responsibilities
- Accept incoming calls related to scheduling, answering questions, creating appointments, transferring calls to the correct department, checking recall, etc.
- Create charts in the EHR for new patients and schedule appointments.
- Monitor the phone system display for number of calls in the que3ue and wait times.
- Complete tasks within the EHR.
- Quality checks on assigned schedule to ensure quality metrics are met with templates and schedules.
- Verify insurance and work with insurance coordinator for appropriate verification.
- Create and complete chart notes for all recall, reminder calls and conversations with patients unrelated to check in/check out process.
- Assist patients who are mentally, language or hearing challenged to ensure that proper resources are obtained for the visit.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
