Scheduling Coordinator - Hematology/Oncology - Full-Time (1.0 FTE)

Mercy Cedar Rapids•Baltimore, MD

3d•Onsite

About The Position

This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.

Requirements

Role models exemplary customer service skills both verbally and non-verbally in person and on the phone.
Creates welcoming environment for all healthcare team members
Remains focused in stressful situations and performs multiple tasks quickly
Handles multiple priorities in a distracting environment
Ability to work in close proximity to others
Manages anger/fear/hostility
Strong computer skills required
American Heart Association Basic Life Support (BLS) required as specified per department guidelines listed above.

Nice To Haves

Two years of health care and/or secretarial experience preferred
High School Diploma or equivalent preferred
Medical Assisting Diploma, Associate of Applied Science Degree preferred
Medical Terminology strongly preferred

Responsibilities

Receives and handles telephone communications accurately and timely
Coordinates scheduling patients
Completes data entry from procedural records in an accurate and timely fashion
Implements changes and assists with revisions on patient orders and requests
Organizes and prioritizes daily work effectively.
Receives and directs visitors within the department as indicated
Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Maintains physician schedule utilizing scheduling software.
Schedules all Oncology Scheduling Requests including follow-ups, infusions, scans, labs and/or imaging.
Coordinates patient appointments with all internal orders and/or external departments.
Educates patients on any dietary restrictions that may exist for upcoming appointments.
Completes all Hematology/Oncology staff messages sent to HEMONC Scheduling pool.
Runs scheduling recall reports, sends communication to patient and schedules recalls accordingly.
Schedules all New Patient referrals to Hematology/Oncology.
Schedules patients for outreach clinics.
Sends via fax or email, all necessary documentation to other providers or clinics.
Updates patient insurance information as needed.
Completes patient estimates as needed.
Cross covers front office positions as deemed necessary.