Scheduling Coordinator and Medical Assistant - Internal Medicine

TriHealth•Cincinnati, OH

14d•Onsite

About The Position

Step into a department where your work truly matters. Our Primary Care team at the Good Samaritan Hospital Faculty Medical Center delivers comprehensive care to adults 18+ — with a strong mission to support underserved patients in our community. If you’re energized by purpose-driven work and want to be part of a team that shows up for its patients and each other, you’ll feel right at home here.

Requirements

High School Degree in Healthcare
Clerical background with general computer skills and Knowledge in medical terminology
EKG
Injections
Venipuncture
Performance of common lab tests according to establish CLIA guidelines and TriHealth policy
Experience in medical/physician office setting

Responsibilities

Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty.
Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Follows all scheduling procedures and completes scheduling paperwork accurately and timely.
Communicates appropriately with customers, transportation and other departments.
Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions. Answers phone calls promptly and courteously pertaining to setting up appointments. Relays accurate and complete messages to the appropriate person.
Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process
Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.
Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette.
Demonstrates proficiency in assisting with medical procedures on adults and children.
Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn.
Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties.
Maintains the safety and cleanliness of the treatment area.
Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.