Scheduling Coord - Ortho

Bayfront Health•Wesley Chapel, FL

2d•Hybrid

About The Position

Orlando Health Jewett Orthopedic Institute is seeking a full-time Scheduling Coordinator - Floater for their West Region. This position travels to Tampa & Wesley Chapel and works Monday-Friday, 8:00 AM - 5:00 PM. The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to manage the scheduling, rescheduling, and cancellation of single or multiple tests and procedures. They will provide accurate information regarding department/procedure specific scheduling criteria to ensure patient preparation, arrival location, and time are optimized. The role requires proactive customer engagement, excellent telephone etiquette, a team player attitude, and professional communication skills, embodying Orlando Health's Patient First Philosophy. The coordinator must demonstrate working knowledge of registration and scheduling systems, web-based resources, computer applications, multi-line telephone systems, printers, and copy/fax machines, including required data entry. A basic understanding of medical needs during the screening process for appointment scheduling is necessary. The role involves daily review of schedules, communication of changes to appropriate staff, and meeting departmental goals for productivity, quality, and customer service. A working knowledge of ICD-9 (ICD-10) and CPT codes may be required. The coordinator will identify and resolve customer service issues or initiate necessary follow-up, adhere to the Orlando Health Professional Appearance Policy, and maintain punctual attendance and compliance with all Orlando Health policies and procedures. Other duties include maintaining communication with practices regarding scheduling, attending departmental meetings, and participating in process improvement initiatives, while taking responsibility for professional growth and development.

Requirements

High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
One (1) year of retail, customer service or health care.
Computer experience required.

Responsibilities

Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently reviews the schedules daily and communicates all changes to appropriate staff.
Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
Identifies customer service issues and resolves or initiates necessary follow-up.
Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
Attends departmental meetings/in-services and participates in process improvement initiatives.
Assume the responsibility for professional growth and development.