Scheduling Clerk - Radiology (Full-time Temp)
About The Position
A Day in the Life Receive inbound contacts (calls, emails, faxes, etc.) from providers requesting services in Radiology. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the Munson Healthcare system. Provide patients with information on radiology testing, directions, and educational materials. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Munson Healthcare (MHC).
Requirements
- Candidates must reside in Michigan and be within a reasonable driving distance of a Munson Healthcare location.
- High school graduate and/or equivalent experience in related clerical employment and public contact.
- Advanced computer experience, with typing skills of 45 WPM required.
- The ability to multitask, answer multiple back to back phone calls.
- Organizational skills, effective time management, flexibility and self-motivation are essential.
- Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella.
- MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.
Nice To Haves
- Medical terminology or knowledge of Radiology not required, but preferred.
- Previous experience in a call center environment and/or a medical office, preferred.
Responsibilities
- Receive inbound contacts (calls, emails, faxes, etc.) from providers requesting services in Radiology.
- Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the Munson Healthcare system.
- Provide patients with information on radiology testing, directions, and educational materials.
- Interviews callers to obtain full understanding of what information is being requested.
- Provide high quality customer service on every call.
- Promote teamwork and call center success.
- Responsible for satisfying the customer and maintaining the image of Munson Healthcare (MHC).
Benefits
- Tuition reimbursement
- in-person and online development
- access to our career hub
- Full benefits
- paid holidays
- generous PTO
- employee discounts
- free individual retirement counseling
- Free wellness platform for you and your family
- personalized support for personal or family challenges
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
