Scheduling Assistant Supervisor

Optimal Care•Grand Rapids, MI

2d•Hybrid

About The Position

Optimal Care is a clinician-owned and operated company that provides Physician Services, Home Health, and Hospice Care. They are committed to creating an environment where employees can realize their highest potential while focusing on patients and families. Their integrated care delivery model uses technology, innovation, and best practices to manage chronic disease, rehabilitation, and end-of-life care. Their mission is to Serve Together, Provide Value, and Deliver Exceptional Quality Care, which translates to a commitment to being an exceptional place to work.

Requirements

High School Graduate or GED equivalent
Previous office experience, preferably in a physician practice with experience in scheduling
Excellent verbal and written communication skills
Must be able to communicate professionally with all levels of the organization
Basic computer skills
Ability to read maps with general knowledge of the demographic area
Reliable transportation and valid automobile insurance coverage

Nice To Haves

Bachelor's Degree preferred
Medical Assistant or Certified Nurse Aid Certification is preferred

Responsibilities

Supervises Physician Services schedulers in the Practice to ensure proper routing, visit type, service site, provider and financial center is accurate.
Completes training for new Physician Services schedulers in the Practice educating the Physician Services schedulers on productive and efficient scheduling expectations.
Resolves all issues relating to schedules such as unproductive schedules or schedules needing to be re-routed due to urgent needs.
Contacts patient via phone to make provider appointments, ensures patient’s acceptance of date for visit and any unusual circumstances relating to times of visit necessity.
Contacts senior living community and/or assisted living facility where patient resides to make and confirm appointments for patient/resident. Contact will be via email, phone, facility portal or facsimile with the appropriately designated person at the facility.
Consistently exhibits behavior and communication skills that demonstrate Optimal Care Physician Services commitment to “Expect Exceptional” with every customer.
Performs job in compliance with agency policies and procedures while maintaining confidentiality in all aspects of the job.