Scheduling Assistant - Summer Student
About The Position
This summer student position is with Community Support Connections, an organization dedicated to helping older adults and people with different abilities live at home with independence and dignity. The role involves joining a collaborative customer support team to assist with client inquiries, confirm service appointments, and coordinate with agency drivers. The position requires flexibility and the ability to adapt to changing needs and real-time adjustments. This is an ideal opportunity for an aspiring customer service professional looking to gain experience and build their skills over the summer.
Requirements
- Be between 15 and 30 years of age at the start of employment
- Be a Canadian citizen, permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
- Be legally entitled to work in Canada in accordance with the relevant Ontario legislation and regulations, including having a valid Social Insurance Number at the start of employment
- Be available to work for the entire 8-week contract
- Valid G or G2 Driver’s License, and daily access to a safe, licensed and reliable vehicle to deliver meals
- Satisfactory police records check for the vulnerable sector
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Superior multi-tasking and organizational skills
- Superior attention to detail and confidentiality
- Strong interpersonal skills with an enthusiasm for working with people
Nice To Haves
- Experience operating multi-line telephone system and using a database
- Experience providing customer service
- Experience with older adults, volunteers and/or persons with diverse abilities
- Ability to communicate in a language other than English
Responsibilities
- Answer client inquiries and redirect calls to appropriate departments in a timely and courteous manner
- Confirm client service appointments/bookings
- Assist clients with the creation of grocery shopping lists/orders
- Coordinate with agency drivers to ensure that client bookings align and include adequate contingency plan
- Address scheduling conflicts in a timely manner
- Assist with other duties as required to support the scheduling, transportation, exercise and Meals on Wheels teams
- Deliver Meals on Wheels routes
Benefits
- $17.81 per hour + mileage when delivering Meals on Wheels
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
