Scheduling and Service Support Specialist

St. Cloud Metropolitan Transit Commission•Saint Cloud, MN

4d•$27 - $30•Hybrid

About The Position

The Scheduling and Service Support Specialist is responsible for all transit operator and dispatcher scheduling. This position maintains the Fixed Route and Dial-a-Ride system scheduling and service adjustments in consultation with Operations Managers and Street Supervisors. Maintains computer software with updated scheduling and updates to service and planning functions.

Requirements

A two (2) year degree in administrative support, business, or related field and two (2) years of operations, scheduling, or business/office management experience or an equivalent combination of education and experience.
A valid driver’s license or evidence of equivalent mobility is also required.
Ability to analyze and interpret data based on actual performance and practice
Ability to deal tactfully and courteously with co-workers and the general public
Ability to plan, organize and guide the activities of others
Ability to communicate information and respond to questions from a wide variety of audiences including all levels of employees and management
Extensive attention to detail
Strong computers skills with expertise in all Microsoft Office programs
Verbal and written communication skills sufficient to effectively read technical documents and effectively communicate with team members.
Interpersonal skills sufficient to exchange and or convey information, receive work direction, and maintain effective working relationships with all levels of employees, committees and groups; and to diffuse situations/conversations that have escalated beyond normal limits

Nice To Haves

Bilingual a plus
Knowledge of local service areas, Metro Bus transit system, routes and fares, transportation operations, policies, procedures, rules and regulations
Experience with scheduling software

Responsibilities

Prepares and maintains all operator and dispatcher schedules in accordance with the collective bargaining agreement, personnel policies and established procedures to ensure adequate staffing
Utilizes and maintains scheduling software to effectively and efficient staff all shifts
Schedules all safety sensitive drug and alcohol random testing as part of Metro Bus’ Drug and Alcohol Program
Schedules all special transportation events
Prepares Operator and Dispatcher work schedules
Administers work and vacation bidding process
Adjusts schedules accordingly based on unplanned absences and service needs
Documents scheduling issues and violations per the collective bargaining agreement and Metro Bus personnel policies
Provides service support to the Operations department as directed by the Operations Manager
Performs operator and dispatcher fit for duty checks
Maintains charter exemption information related to routes, runs and extra work details
Provides labor relations support to the Operations Managers and Director of Human Resources
Attends employer negotiation committee meetings to provide input regarding labor negotiations strategies; attends labor negotiation sessions when requested. Has access to labor relations data and prepares draft negotiation language and provides input as requested by the management team
Under the direction of the Operations Manager, schedules fact-finding and/or disciplinary meetings; informs employees of right to union representation and schedules Union Steward attendance in meetings upon employee request
Provides actual performance and procedure data to the management team during contract negotiations
Communicates courteously and professionally and maintains respectfully working relationships with coworkers and customers in carrying out job functions
Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices
Knows and follows safety rules and guidelines as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss
Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work
When potentially unsafe conditions are observed, makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner
Performs other duties and activities as assigned