Scheduling and Pre-Registration Representative I

Cleveland Clinic•Elkton, MD

3d•Onsite

About The Position

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital’s values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world. In our Finance Division, caregivers use their knowledge and skills every day to provide exceptional customer service for billing and scheduling needs. As a Scheduling and Pre-Registration Representative, your work supports our mission to offer the best experience possible by securing timely, appropriate payment for services and various related tasks. In this role, you will be scheduling imaging services for both Union and Mercy Hospitals. Every day, you can help patients feel supported and appreciated, offering a unique opportunity to positively impact your community.

Requirements

High School Diploma/GED
Two years of experience in a customer facing role with in-person/phone contact OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree.
Basic PC software application knowledge
Ability to use multiple data systems
Demonstrated knowledge of medical terminology sufficient to understand physician orders OR completion of a course within one year

Responsibilities

Provide a comprehensive set of business, financial and appointment-related services during the pre-access process or before the patient presents for a service via the phone.
Perform pre-registration for diagnostic testing and surgeries by contacting patients via telephone and completing an accurate interview to obtain demographic, insurance, medical and financial information.
Utilize an estimator tool to provide patients with an estimate of out-of-pocket expenses prior to the date of service.
Provide scheduling, registration and cash collection access in Epic.
Communicate with patients via outbound and inbound calls.
Maintain productivity and quality standards.
Function as a Super User and act as a resource for training new caregivers.
Crosstrain to staff all areas of the department and rotate to different locations/hospitals as needed.