Scheduling and Logistics Team Lead

Conservice•Logan, UT

About The Position

This position functions as the team lead for the Scheduling and Logistics team, supervising the physical execution. The position serves as the direct operational leader for the team, driving execution of daily processes while collaboratively managing high-level planning in partnership with the Meters Department, to achieve organizational alignment and provide an exceptional customer experience.

Requirements

High School Diploma or equivalent
NetSuite Experience
High proficiency in Google Suite and Excel
Proven ability to lead through change and manage high-pressure, time-sensitive escalations.
Critical thinking and proactive problem-solving capabilities.

Nice To Haves

ZenDesk Experience
PowerBi experience
Field Scheduling Experience

Responsibilities

Lead daily team stand-ups to review operational metrics, assign priorities, and remove immediate impediments.
Generate and present weekly reports detailing key operational performance indicators (KPIs), including team inputs, outputs, and current backlog for the Scheduling and Logistics team.
Ensure adherence to all departmental Standard Operating Procedures (SOPs) across the team. Own the creation of new SOPs and the maintenance/updates for all existing SOPs that relate to team functions.
Direct the routine workflow for the Scheduling and Logistics team, serving as the initial point of contact for operational impediments to ensure timely resolution and maintain tech utilization expectations.
Maintain comprehensive cross-training capacity across the team to ensure seamless execution of all Scheduling & Logistics Specialist duties and provide full coverage for critical functions.
Monitor and update lead times, utilizing traveling technicians to minimize lead times. Work closely with the demand planning team to ensure tech staffing levels are sufficient.
Monitor and maintain technician utilization, adjusting scheduling and assigning trips where necessary.
Ensure team schedules first in, first out while also prioritizing escalations and adjusting based on business needs.
Assign escalations and follow up regularly to ensure high-priority issues are resolved in a timely manner.
Collaborate with the demand planning and senior managers to define the strategic scheduling strategy required for revenue support. Design metrics and report to track strategic goals and regularly update them based on business needs.