Scheduling and Logistics Coordinator

GuideStar Eldercare • Crown Point, IN

3d • Onsite

About The Position

The primary functions of the Clinician Scheduling Coordinator are to create and troubleshoot monthly clinician service schedules, provide customer service, and serve as primary liaison between all of our contracted facilities, their staff members, and any GuideStar employees. Success in this role requires excellent customer service skills. The ability to accurately manage a complex workload at a fast pace with strict attention to detail is critical. Our scheduling role is different from a traditional healthcare scheduling position. If you are motivated by problem solving and have experience in an intricate, fluid scheduling environment, GuideStar Eldercare could be the next step in your career!

Requirements

• Excellent customer service skills.
• Ability to accurately manage a complex workload at a fast pace with strict attention to detail.
• Experience in an intricate, fluid scheduling environment.
• Customer Service Representative style professionalism in communication between clinicians and facilities.

Responsibilities

• Coordinate and update clinician schedules daily as indicated by changes in facility or clinician status.
• Manage issues, concerns, and questions by outpatient facilities regarding Vanguard's services.
• Work collaboratively with clinical leadership and Director of Clinical Logistics and Communications to draft monthly schedules.
• Customer Service Representative style professionalism in communication between clinicians and facilities.
• Collaborate with Director of Clinical Scheduling & Logistics to regularly monitor new patient referrals and facility patient numbers, making changes to the schedule as necessary.
• Pinpoint area(s) in need of coverage and coordinate coverage with department head.
• Update contact database with nursing home contact information and provide changes to appropriate GuideStar personnel.
• Report critical issues to clinical management and operations team as needed.
• Assist with data entry of patient and facility documentation.
• Perform other duties as assigned by supervisor.

Benefits

• Medical, dental, and vision insurance.
• Employee-only medical premiums are 100% company paid.
• Voluntary short and long-term disability, accident insurance and hospital indemnity insurance plans are available.
• $50,000 in basic life and AD&D insurance coverage is provided and additional voluntary life insurance is available.
• 401(k) plan is available for employee contribution.
• Three (3) weeks paid time off per year (15 days).
• Seven (7) paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed