Scheduling and Customer Service Coordinator

Pye-Barker Fire & Safety • Hagerstown, MD

3d • $22 - $25 • Onsite

About The Position

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. This non‑supervisory support role handles clerical work, coordination, and customer service. The position assists department staff and will be cross‑trained in routing, scheduling, dispatching, and supporting Sales with pricing and quotes for the Installation team.

Requirements

• High school diploma or GED.
• A minimum of two years' experience in a similar role.
• Advanced proficiency in scheduling software
• Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.
• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.

Nice To Haves

• Associate's or bachelor's degree in business administration or in an industry-related field preferred.

Responsibilities

• Serves as main liaison for service manager, customers, and field technicians.
• Handle Quoting and Pricing of all install services.
• Answering scheduling queries via email and phone.
• Rescheduling or canceling meetings in a timeous manner.
• Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment.
• Coordination of Technicians, General Contractors, Property Management, and outside vendors as needed.
• Scheduling with customers and multiple teams of technicians for emergency services and scheduled repair jobs.
• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned. by management.

Benefits

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees