Customer Service & Scheduling Coordinator

Bulmann Dock & Lift • Boyne City, MI

2d

About The Position

Are you a people person with a knack for organization? Do you love making sure everything runs smoothly and stays on track? We want you to join our team as a Customer Service & Scheduling Coordinator ! Whether you're a seasoned pro or just starting your career, if you've got a positive attitude, strong organizational skills, and an eagerness to learn, we want to hear from you!

Requirements

• A positive, can-do attitude (because we believe in the power of teamwork!).
• Strong organizational skills and the ability to juggle multiple tasks.
• Excellent communication skills, both written and verbal.
• A problem-solver who thrives on keeping things moving smoothly.
• Basic computer skills—experience with Microsoft Excel, Teams, and Outlook is a bonus (but we’re happy to train you!).
• Experience is great, but we’re more interested in finding someone who’s ready to jump in and grow with us!

Responsibilities

• Be the go-to contact for customers, providing clear, friendly communication.
• Schedule and coordinate service appointments, ensuring everything runs like clockwork.
• Keep track of job schedules and make real-time adjustments to meet customer needs and team availability.
• Keep accurate records of customer interactions and job progress—no detail is too small!
• Work closely with internal teams to keep everyone updated on job details.
• Use tools like Microsoft Teams and Microsoft 365 to stay organized and connected (don’t worry, we’ll train you!).
• Stay ahead of scheduling conflicts, delays, and customer concerns—problem-solving is your superpower!

Benefits

• Opportunities to grow and develop new skills.
• Join a supportive and fun team who values collaboration.
• We’ll provide training to help you succeed!
• Your work will make a real difference for our customers and team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed