Scheduling Customer Service Representative

National Jewish Health•Denver, CO

3d•$21 - $27

About The Position

Some call it a career. For us, it's a calling. National Jewish Health is currently seeking Scheduling Customer Service Representatives to join our dedicated team of qualified Patient Access professionals. Non-sectarian National Jewish Health is the leading respiratory hospital in the United States. It is known worldwide for the treatment of patients with respiratory, cardiac, immune and related disorders, and for groundbreaking medical research. This position will have a high level of impact on the institution as the first point of contact on each patient's journey to the world-class health care experience that only National Jewish Health can provide. Our Scheduling Customer Service Representatives collaborate with clinic staff and other health professionals to provide outstanding patient-centered care. The candidate selected for this role will thrive working in a fast-paced, fun environment with a focus on detail and quality, and will be passionate about customer service with kindness and compassion. The ideal candidate will bring a strong customer focus, adaptability, quality orientation, and ability to independently problem solve. If helping kids and adults to have the best possible patient access experience is your calling, apply to join our fantastic team of Scheduling Customer Service Representatives now! Position Summary The Scheduling Customer Service Representative is responsible for answering incoming calls and making outbound calls to schedule appointments for physician and ancillary services. Maintains communication with both patients and clinical staff to ensure a successful patient experience.

Requirements

High School Diploma or equivalent required.
One year customer service experience required.

Nice To Haves

One year patient scheduling or health care call center experience preferred.
Candidates who are bilingual speaking Spanish are highly desired.

Responsibilities

Provides excellent customer service to patients, co-workers, physicians and clinical staff.
Schedules new patient appointments for both physicians and ancillary departments appropriately and accurately.
Collects and updates all necessary patient demographic, insurance, and clinical information.
Accurately updates computer systems with patient demographic, insurance, and appointment information.
Ensures appropriate clinic has accurate patient information as to the nature, severity and duration of concern.
Communicates with patients to keep them apprised of the status of their appointments.
Monitors all aspects of individual patient schedules for continuity of appointments and appropriate prerequisite appointments.
Communicates with Admissions, Financial Counseling and Utilization Management when necessary to ensure a successful patient visit.
Communicates with clinicians to ensure that patient appointments are accurately scheduled.
Maintains knowledge of NJH clinical operations, insurance procedures, and clinical terminology.
Maintains appropriate level of expertise with the Registration systems, Scheduling system, Passport and Electronic Medical Record system.
Be available to work as scheduled and report to work on time.
Be willing to accept supervision and work well with others.
Be well groomed, appropriately for your role and wear ID Badge visibly.
Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
Wears appropriate PPE as outlined by the infection control policies and procedures.
Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.