Scheduling Administrator

Terminix of the Triad•Greensboro, NC

1d•Onsite

About The Position

The Scheduling Administrator is responsible for the coordination, planning, and optimization of daily service schedules for field technicians (PMPs). This role ensures operational efficiency, maximizes production, and enhances customer satisfaction by maintaining accurate, ready, and geographically optimized schedules. The Scheduling Administrator serves as the primary owner of all scheduling activities and works collaboratively with Branch Support, Customer Care Center (CCC), and management to maintain high-quality service delivery.

Requirements

2+ years of administrative/office experience preferred (service industry background a plus)
Strong communication skills — confident on the phone and in writing
Highly organized with excellent time management
Comfortable with Microsoft Word and Excel
Positive, professional, and customer-focused
Ability to juggle multiple priorities in a fast-paced environment

Nice To Haves

Service industry background a plus
A degree is great, but not required — experience and attitude matter most!

Responsibilities

Coordinate schedules
Optimize routes
Keep operations running smoothly
Support field technicians
Improve efficiency
Deliver an outstanding customer experience
Coordination, planning, and optimization of daily service schedules for field technicians (PMPs)
Ensure operational efficiency
Maximize production
Enhance customer satisfaction by maintaining accurate, ready, and geographically optimized schedules
Serve as the primary owner of all scheduling activities
Work collaboratively with Branch Support, Customer Care Center (CCC), and management to maintain high-quality service delivery