Scheduling Administrator, Transplant

Beth Israel Lahey Health•Boston, MA

6d•Onsite

About The Position

The Scheduling Administrator serves as an important point of contact for information and issues relating to the assignment scheduling for but not limited to faculty, residents, and NP's. Works with the Manager to prepare and monitor quarterly, monthly, weekly and daily schedules for a large volume of clinical staff. Develops and maintains a keen understanding of the scheduling complexities and communicates regularly with manager and clinical leaders about conflicts.

Requirements

High School diploma or GED required.
3-5 years related work experience required.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
May produce complex documents, perform analysis and maintain databases.
Ability to make decisions that are guided by precedents, policies and objectives.
Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
Ability to set goals and determines how to accomplish defined results with some guidelines.
Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Ability to remain calm in stressful situations.
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Nice To Haves

Bachelor's degree preferred.
Thorough understanding of the scheduling application (Qgenda) and the rules surrounding assignments.

Responsibilities

Prepare call schedules and other assignment schedules for physician and nursing staff ensuring accuracy and equity of assignments.
Maintain schedules, making updates as necessary.
Communicate and facilitate the resolution of conflicts.
Forecast and communicate scheduling needs for special days, i.e. resident exam days, department-wide training days.
Collect and prepare daily scheduling information to facilitate the preparation of the schedule.
Enter daily clinic room schedule.
Work with physician scheduler to resolve conflicts, communicate changes, and produce final case assignments.
Prepare and maintain various scheduling reports to support scheduling and staffing operations.