Scheduling & Administrative Coordinator - St. Louis, MO
About The Position
This role is for a scheduling and administrative professional who wants their work to ripple further, contributing to systems, coordination, and access that ensure every service runs smoothly and every message is delivered with ease. Our Scheduling & Administrative Coordinator position focuses on coordinating accessibility services, supporting internal operations, and keeping people, schedules, and processes aligned. It is designed for someone who enjoys problem-solving, takes ownership of outcomes, and is excited to grow long-term with a small but mighty team. MT & Associates (MT&A) is a woman-owned sign language and accessibility solutions firm building an A+ team of dynamic and detail-oriented professionals. We serve the Deaf community and our Partners by ensuring every message is heard and understood and delivered with ease and excellence.
Requirements
- Strong skills in Microsoft Office and project management
- Remote work environment, required to report in person periodically
- Located in St. Louis Metro Area (required)
- Possess active security clearance
- Reliable cell phone and high-speed internet
- A private home office
Nice To Haves
- Bachelor’s degree (preferred)
- Experience in accessibility or interpreter scheduling (preferred)
- Experience in marketing and recruiting is a plus
Responsibilities
- Gather service details from customers and coordinate interpreting/captioning requests
- Schedule services with contractors and providers via phone, email, text, and scheduling platforms
- Ensure projects are delivered on time, within scope, and with high quality
- Support customer satisfaction and retention efforts
- Participate in Standby scheduling support
- Coordinate and schedule interpreting services (remote, onsite, or post-production)
- Recruit interpreters, captioners, and other accessibility providers
- Conduct contractor interviews and onboarding
- Build strong relationships to support long-term retention/satisfaction
- Assist with pickup and drop of mail/equipment shipments
- Assist with website updates, newsletters, and recruiting/marketing materials
- Develop and maintain Standard Operating Procedures (SOPs) and specification sheets
- Provide general administrative support and other duties as assigned
- Support captioning and audio description projects (training provided)
- Workshops, presentations, and special creative initiatives for interpreter and Deaf development
Benefits
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
