Scheduler

Surgery Partners, Inc•Altoona, WI

1d•Onsite

About The Position

Located in Altoona, WI, the River Prairie Surgery Center is an Ambulatory Surgery Center (ASC) proudly owned by OakLeaf Surgical Hospital, offering a variety of outpatient procedures including, but not limited to, ophthalmology and GI, to our growing community. This role will contribute to the facility’s success and support our commitment to delivering excellent patient care. Come join a team that thrives on collaboration, compassion, and clinical excellence within a supportive, family-like environment. Job Summary: The Scheduler is responsible for coordinating and scheduling procedures in a timely, efficient, and accurate manner. This position serves as a liaison between patients, physicians, departments, and clinics to ensure all cases are scheduled according to physician orders, patient needs, and organization capacity, while maintaining compliance with organizational policies and regulatory standards.

Requirements

Medical Terminology
Electronic Medical Records (EMR) systems
Quality assurance and accreditation standards
Understanding of HIPAA regulations, patient confidentiality laws and patient rights
Effective English communication in verbal and written format
Quality work including attention to detail and accuracy
Basic computer proficiency
Carry out customer service standards
Capacity to work independently and as part of a multidisciplinary team
Prioritize tasks effectively through managing workload based on urgency and importance
Continuously learn and improve through staying up to date on job specific trends, policies, and new technologies
Successfully demonstrate organization-wide performance review competencies
Demonstrates eligibility for employment in the U.S.
High school diploma or G.E.D. equivalent required
Must possess a cell phone that interfaces with the organization’s secure message system

Nice To Haves

Previous experience scheduling in a hospital environment is preferred
Previous experience in health care setting is preferred
Previous experience with windows-based computer software preferred

Responsibilities

Exhibit a strong sense of customer service to our staff, physicians, and referring office staff
Schedule procedures in collaboration with relevant departments to ensure optimal use of resources
Ensure the necessary resources are available for cases scheduled
Enter scheduled cases in a timely manner
Adapt to last-minute changes due to surgeon/physician availability, patient conditions, or emergent procedures
Communicate all scheduling changes to the appropriate staff and update in electronic medical records
Accurately enter and maintain scheduling data in the organization’s electronic medical records and scheduling systems.
Proactively identify scheduling conflicts/gaps and take action to streamline schedule to enhance efficiency
Monitor non-utilization of block time and schedules other cases in vacancies where appropriate
Greet physicians and other staff and direct them to appropriate resource
Communicates effectively with co-workers and physicians within the unit as well as throughout the organization
Consistently attend to multiline telephones, forward messages, transfer calls, page overhead as necessary
Maintain compliance with HIPAA, organizational policies, and applicable accreditation and regulatory guidelines
In some instances may be responsible for ordering of supplies and assisting with storage.
Has a working knowledge of organization wide and unit specific policies, procedures, and standards and complies accordingly
Use the organization's secure messaging platform in accordance with departmental protocols, including timely receipt and responses to communications
Perform other duties as assigned