Scheduler

Lifepoint Health • Beckley, WV

1d • Onsite

About The Position

The Scheduler plays a vital role in supporting the delivery of cardiovascular care by coordinating patient appointments, diagnostic testing, and procedures while ensuring timely insurance verification and authorization. This position serves as a central liaison between patients, providers, and clinical teams, promoting efficient operations and an exceptional patient experience throughout the continuum of care. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. At Raleigh Advanced Surgery Center, people are our passion and purpose. As a department of Raleigh General Hospital, we are dedicated to delivering compassionate, patient-centered cardiovascular care to the communities we serve. Our experienced team of cardiologists, vascular specialists, nurses, and support staff work together to provide comprehensive cardiac services focused on prevention, early detection, diagnosis, and treatment.

Requirements

• High school diploma or equivalent required; three years of directly related experience may be considered in lieu of education.
• Prior scheduling experience in a healthcare environment strongly preferred.
• Knowledge of medical terminology, insurance verification, and billing processes preferred.
• Strong computer proficiency, including experience with scheduling or electronic health record (EHR) systems.
• Excellent organizational and time management skills, with the ability to prioritize in a fast-paced environment.
• Strong communication, customer service, and problem-solving skills.
• Detail-oriented with the ability to work independently, exercise sound judgment, and maintain accuracy under pressure.

Responsibilities

• Coordinate patient scheduling for testing, procedures, consultations, and admissions, ensuring alignment with provider availability, facility capacity, and clinical priorities.
• Verify and obtain insurance authorizations and pre-certifications, accurately documenting approval details within scheduling and registration systems.
• Collect and maintain accurate patient demographic, insurance, and referral information to support efficient registration, billing, and continuity of care.
• Serve as a primary point of contact for incoming calls, providing professional assistance to patients, providers, and internal staff while addressing scheduling inquiries and concerns.
• Communicate appointment details, preparation instructions, and procedural requirements to patients and physician offices to ensure readiness for services.
• Maintain accurate records within electronic health record (EHR) and scheduling systems while ensuring compliance with HIPAA and patient confidentiality standards.
• Collaborate with physicians, nursing staff, and ancillary departments to coordinate urgent appointments, resolve scheduling conflicts, and promote efficient patient flow.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED