Scheduler - Colorado Springs, Colorado

PeopleCare Health Services • Colorado Springs, CO

12h • Hybrid

About The Position

PeopleCare Health Services is hiring a Scheduler to help coordinate reliable, compassionate home care for our clients. This role is responsible for matching caregivers to client schedules, responding to schedule changes, supporting coverage needs, and maintaining strong communication with caregivers, clients, families, and internal teams. We are looking for someone who is organized, responsive, calm under pressure, and highly accountable. This role may be remote/work from home, which requires strong follow-through, professionalism, timely communication, and the ability to stay fully available during assigned working hours.

Requirements

• High school diploma or equivalent required
• Strong communication, organization, and time-management skills
• Ability to prioritize urgent needs and manage competing responsibilities
• Strong problem-solving skills with a solutions-focused mindset
• Ability to build trust with caregivers, clients, families, and team members
• Comfortable using Microsoft Office and company technology platforms
• Able to work independently while meeting team expectations and deadlines
• Must remain responsive during assigned work hours, maintain reliable internet access, protect confidentiality, complete work timely, and meet all communication and performance expectations for remote work.

Nice To Haves

• Scheduling, staffing, recruiting, customer service, home care, or healthcare experience preferred

Responsibilities

• Coordinate caregiver schedules based on client needs, caregiver availability, skills, and care plans
• Ensure daily and weekend schedules are complete, accurate, and updated timely
• Respond quickly to call-outs, schedule changes, missed clock-ins, and urgent coverage needs
• Communicate professionally with caregivers, clients, families, and internal team members
• Build positive relationships with caregivers and clients through consistency and follow-up
• Identify scheduling barriers, open shifts, and coverage risks before they escalate
• Maintain accurate schedule documentation to support compliance and EVV requirements
• Partner with leadership and office teams to resolve scheduling, timesheet, or service concerns
• Track open items, organize priorities, and communicate barriers with recommended solutions
• Participate in scheduler meetings, caregiver check-ins, on-call rotation, and other duties as assigned

Benefits

• medical
• dental
• vision
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees