Scheduler- Private Duty Care

Harbour Village•Bradenton, FL

22h•$23 - $25•Onsite

About The Position

The Scheduler of Innovative Home Services private duty care assists the manager in overseeing the operations of the private duty program at Freedom Village of Bradenton, our senior living community. As a life care community, our residents have options to support them as health needs change, and Innovative Home Services (IHS) private duty is an important part of the care and services provided on our campus. The scheduler assists the Manager of Innovative Home Services and partners with the Director to lead the private duty program at, our senior living community. The IHS Scheduler acts as a liaison between the agency, clients, and associates. Their primary function is to schedule and manage the flow of client care, ensuring that quality service is provided, and client satisfaction is met. Taking the on-call phone for issues that may arise after business hours with clients and aides is required at least one weekend per month and during the week as needed. Additional compensation for this is included.

Requirements

High school diploma or General Education Degree (GED) required.
One-year scheduling experience required.
Complies with accepted professional standards and practice.
Intermediate computer experience; must have experience with MS Word, Outlook, Excel
Has excellent customer service and communication skills.
Is self-directed with the ability to work with little supervision.
Is flexible and cooperative in fulfilling obligations.

Nice To Haves

One-year experience working with older adults or in a related health care setting preferred.

Responsibilities

Coordinates and oversees client services scheduling.
Reviews client information to determine private duty needs and assigns appropriate personnel.
Instructs and guides personnel to promote effective performance and delivery of quality service.
Partners with the Director for in-service and training programs, quality assurance protocol, marketing, and labor management.
Taking turns with the on-call phone after business hours during the week and weekends.
Assists with billing tasks
Will provide direct care HHA services to residents when needed, so must be able to take test to pass HHA certification. Full training is provided.
Ensures proper maintenance of client and associate records in compliance with regulation and policy.