Scheduler

Grace Health•Corbin, KY

22d•Onsite

About The Position

The Support Center Specialist/Scheduler is primarily responsible for managing patient access to the clinic by identifying and responding to patient needs. Primary responsibilities include managing the telephone traffic into Grace Health by delivering service to the patient or transferring to the appropriate department/location with preparatory information for expedited service. Managing patient demographic and contact information is high priority during all patient contacts. The Support Center Specialist/Scheduler influences patient flow and the general pace of the business day through scheduling decisions and work pace. Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success. Team members must demonstrate excellent team communication and coordination to provide quality patient care. Care coordination includes communicating with community organizations, health plans, facilities, and specialists. Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice. Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations. Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care. All team members will be involved in the process of improving quality incomes. Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement. Team members will participate in Grace Health's advocacy program. Follows policies and procedures of the office, including administrative, quality assurance, and personnel. Maintain good attendance (daily, meetings, and other assignment tasks). Maintain timely documentation of all work assignments. Maintain patient confidentiality. Routinely keep supervisor informed about attendance and job assignments. Flexible in being able to multitask. Work effectively and at an efficient pace. Work cooperatively with physicians, administration, and peers.

Requirements

High School Diploma or equivalency required
Listening skills
Problem solving skills
Pleasant personality
Cooperative attitude
Written and oral communication skills
Organized work habits
Computer skills

Nice To Haves

At least one (1) year medical office experience strongly preferred

Responsibilities

Manage telephone traffic into the support center by answering incoming calls within two rings
Answer telephone calls courteously using proper greeting and name
Schedule patient appointments, monitoring the schedule to ensure appropriate appointment placement, allotting sufficient time for special procedures or lengthy exams
Screen incoming calls and transfer calls to other staff as necessary
Place outbound follow-up calls or transfer calls to front offices and/or Patient Care Coordinators
Task Nurse/Medical Assistant or Patient Care Coordinator with patient information or questions
Answer questions about appointments, Sliding Fee Scale, or other issues as needed
Reschedule appointments
Update patient’s demographic information in NextGen
Communicate and interact effectively with patients and families, physicians, and peers to maximize successful patient outcomes
Collect payment information for payment on accounts
Check NextGen task and handle requests and job assigned therein efficiently
Perform all other duties as assigned