Scheduler PRN

Sarasota Memorial Health Care System • Venice, FL

3d

About The Position

Professionally interviews and schedules patients for outpatient service including preregistration. Coordinates patient schedules to maximize patient and physician satisfaction institution-wide. Communicates patient instructions and directions, physician order requirement, authorization/pre-certification/referral requirement to patients, physician office staff, and other SMHCS personnel. Maintains scheduling and pre-registration accuracy rate per department standards. Creates estimate for patient financial responsibility and collects co-insurance, co-payment, and deductible as indicated. Initiates process to assure the patient meets the hospital financial policies/guidelines for services to be rendered and transfers to appropriate departments for more complex situations.

Requirements

• A minimum of one (1) year of customer service, general administrative, or healthcare experience.

Nice To Haves

• Ability to analyze problems and offer solutions.
• Ability to work in a call center environment.
• Effective communication skills, including the ability to handle difficult customer situations.
• General knowledge of medical insurance and terminology.
• Knowledge of ICD-9/ICD-10 coding and current CPT coding.

Responsibilities

• Interviews and schedules patients for outpatient services, including preregistration.
• Coordinates patient schedules to optimize patient and physician satisfaction.
• Communicates patient instructions, directions, physician order requirements, and authorization/pre-certification/referral needs to patients, physician office staff, and other personnel.
• Maintains departmental standards for scheduling and pre-registration accuracy.
• Estimates patient financial responsibility and collects co-insurance, co-payment, and deductible amounts.
• Ensures patients meet hospital financial policies/guidelines for services and transfers complex situations to appropriate departments.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED