Scheduler - Call Center (Remote/Work from Home)
Animal Samaritans Society•Thousand Palms, CA
•Remote
About The Position
The primary duties of this role involve answering phones professionally and courteously, scheduling appointments, and providing information to callers. The position requires the ability to understand and follow instructions, assist in other areas as needed, and manage appointment diaries. This is a full-time, remote position requiring bilingual fluency in English and Spanish.
Requirements
- High School diploma
- Knowledge of computers and relevant software application
- Knowledge of customer service principles and practices
- Keyboard skills
- Must be friendly, outgoing, “people oriented.”
- Must be responsible for clocking in/out
- Dependable and timely attendance is required.
- Verbal and written communication skills
- Information management
- Attention to detail
- Initiative
- Cooperativeness
- Flexibility
- Practice professional customer service by treating the client with courtesy and respect at all times.
- Serve as “Ambassadors” for creating and maintaining goodwill for the company.
- Build rapport with clients and pets.
- Ability to effectively communicate and educate clients and answer non-medical questions.
- Reliability
- Stress tolerance
- Independence
- Team Player
- Ensure compliance with all company policies, procedures, and guidelines
- Avoid gossip and treat co-workers with courtesy and respect at all times.
- Bi-lingual – Fluent in English and Spanish
Nice To Haves
- some college preferred
- Some call center experience desired
Responsibilities
- Answer telephone calls
- Return all voicemail and email messages in a professional manner using proper phone and email etiquette
- Take and relay messages
- Assist in other areas when needed
- Fax or email records
- Provide information to callers
- Transfer callers to correct destination
- Deal with queries from the customers
- Schedule appropriate appointments for exams, surgeries, medical procedures
- Effectively manage schedule and daily appointments
- Thoroughly enter client and patient information into computer system
- Maintain appointment diary either manually or electronically
- Monitor and maintain office equipment
- Tidy and maintain the scheduling area
- Update databases
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
