Scheduler WMCG - Cancer Center

Wellstar Health System

1d•Onsite

About The Position

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Requirements

High School Diploma General
Minimum 2 years of experience in Medical Office/Health Care or related setting.
Customer Service
Basic Computer and MS Office
Calculator
Keypunch speed of at least 35 wpm
Working knowledge of information systems, insurance processes, medical terminology
Experience managing a high volume of callers through a multi-line phone system

Responsibilities

Under constant supervision, the Scheduler will adhere to the physician/departmental scheduling protocols to correctly and accurately schedule patients for appointments that best fit the patient's schedule.
Must follow strict customer service guidelines and maintain excellent customer service scores.
Must work well under pressure and stress and handle high volumes of calls and workload accurately.
Must follow APAS training/Health System policies at all times while direct supervision lies with the satellite manager; over responsibility under the administrative director.
Demonstrates dignity and respect for patient and family for patient and family knowledge, values, beliefs and cultural background in the planning and delivery of care.
Provides information sharing, ensuring patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making.
Encourages patient and family participation in care and decision-making.
The Scheduler is responsible for scheduling appointments via phone or from faxes sent from referring physicians as well as patients calling and requesting appointments.
Must adhere to the physician/departmental scheduling protocols to accurately schedule patients for appointments that best fit the patient's schedule.
Interacts with referral sources and exercises independent judgment in determining appropriate sub-specialty required based on diagnoses, symptoms, and other information provided by referring providers.
Must follow APAS and Health System policies and procedures at all times, to include compliance in scheduling registration, insurance accuracy, balance collection, and demographic information gathering.
The Scheduler is responsible for assuring that all administrative policies and procedures are implemented and followed within the Practice under the direction of the Practice Administrator.
Must adhere to employee set schedule with little to no attendance issues.
This essential position requires attendance during inclement weather.