Scheduler (In Office)

Granite VNA, Inc.•Concord, NH

4d•$21 - $24•Onsite

About The Position

At Granite VNA, we believe care is about helping patients return to the life they want to live. As New Hampshire’s largest home health and hospice provider, we deliver compassionate, meaningful care that makes a lasting difference for patients and families every day. We are currently seeking a highly organized, detail-oriented Scheduler to join our dedicated team. If you thrive in a fast-paced environment, enjoy solving problems, and excel at coordinating people and schedules while delivering exceptional customer service, we’d love to hear from you. Position Summary The Scheduler is responsible for coordinating and scheduling daily assignments for field staff to ensure efficient patient care coverage and smooth operations across the organization. This role requires strong communication skills, critical thinking, adaptability, and the ability to manage multiple priorities while supporting both staff and patients with professionalism and compassion.

Requirements

High School diploma
Computer competency including data entry skills with a high rate of accuracy
Exceptional organizational and time-management skills
Ability to multitask and prioritize effectively in a high-volume environment
Strong communication and customer service skills
Calm, professional demeanor under pressure
Team-oriented mindset with the ability to adapt to changing priorities
Attention to detail and commitment to accuracy
Ability to build positive relationships with staff, patients, and leadership

Responsibilities

Review and process new service orders, ensuring visits are labeled and assigned within 24 hours
Coordinate scheduling for new admissions following established procedures
Monitor visit frequencies and certification periods to ensure accurate scheduling and problem resolution
Assign open visits based on staff availability, qualifications, and geographic coverage
Manage schedule changes caused by unscheduled absences, cancellations, or rescheduling needs
Communicate schedule updates promptly with staff and patients using designated communication systems
Document communication outcomes and scheduling changes accurately in the system
Reassign canceled or uncompleted visits to maintain continuity of care
Monitor open service orders throughout the day and assign visits according to patient needs and order requirements
Coordinate client coverage plans during planned staff absences
Escalate employee or patient concerns to the appropriate manager
Communicate unresolved scheduling issues and open visits daily for triage and follow-up
Participate in evening, weekend, and holiday on-call scheduling coverage as needed
Support additional scheduling and operational needs across the agency