Scheduler | Clinic

Monument Health•Rapid City, SD

1d•Onsite

About The Position

It starts with heart. That is what you will do each day. As a Scheduler at Monument Health, you will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day. As a Scheduler, you will serve as the primary appointment scheduler to ensure effective customer service according to Monument Health standards. Schedulers work in close coordination with our clinical staff and providers to schedule appointments; this could include office visits and/or diagnostic/ancillary services. Must have excellent customer service skills with patients, co-workers, nurses, and providers. Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us. Monument Health offers competitive wages and benefits on qualifying positions.

Requirements

High School Diploma/GED Equivalent in General Studies
Excellent customer service skills with patients, co-workers, nurses, and providers.

Nice To Haves

1+ years of Clinical Experience
1+ years of Scheduling Experience

Responsibilities

Assists with notification and direction of personnel in emergency situations.
Communicates the need for preauthorization for exams prior to completion of exam scheduling.
Communicates with clients to ensure exam times are acceptable, and requirements for exams are understood.
Documents changes in scheduled exams and patient demographics in the appropriate systems.
Ensures all orders placed in the system meet the time frame requested by the provider ordering the exam.
Acts as a resource for scheduling issues and new employees.
Arranges the schedule if cases cancel or add-ons occur so that the rooms will be well utilized.
All other duties as assigned.