Scheduler - Call Center

Animal Samaritans Society•Thousand Palms, CA

22h•$19 - $23•Remote

About The Position

This is a full-time, remote/work from home role for a Bi-Lingual English/Spanish Scheduler. The primary duties include answering phones professionally and courteously without giving medical advice, and scheduling appointments. While the role is remote, the candidate must be within commuting distance of Thousand Palms, California, for meetings and trainings. The position requires the ability to work 40+ hours a week, Monday through Friday, and Saturdays as scheduled from 8 am to 5 pm. The role also involves acting as an ambassador for the company, building rapport with clients and pets, and ensuring compliance with all company policies and procedures.

Requirements

Must be bi-lingual English and Spanish
High School diploma
Knowledge of computers and relevant software application
Knowledge of customer service principles and practices
Keyboard skills
Must be friendly, outgoing, “people oriented.”
Must be responsible for clocking in/out
Dependable and timely attendance is required.
Verbal and written communication skills
Information management
Attention to detail
Initiative
Cooperativeness
Willingness to work with others
Flexibility
Open to change; willing to perform tasking as assigned
Reliability
Stress tolerance
Independence
Able and willing to perform task with little supervision
Team Player
Professional appearance required, scrubs are to be worn at all times and are furnished by the employee.
Bi-lingual – Fluent in English and Spanish

Nice To Haves

some college preferred
Some call center experience desired

Responsibilities

Answer telephone calls
Return all voicemail and email messages in a professional manner using proper phone and email etiquette
Take and relay messages
Assist in other areas when needed
Fax or email records
Provide information to callers
Transfer callers to correct destination
Deal with queries from the customers
Schedule appropriate appointments for exams, surgeries, medical procedures
Effectively manage schedule and daily appointments
Thoroughly enter client and patient information into computer system
Maintain appointment diary either manually or electronically
Monitor and maintain office equipment
Tidy and maintain the scheduling area
Update databases
Perform other duties as assigned
Practice professional customer service by treating the client with courtesy and respect at all times.
Serve as “Ambassadors” for creating and maintaining goodwill for the company.
Build rapport with clients and pets.
Ability to effectively communicate and educate clients and answer non-medical questions.
Ensure compliance with all company policies, procedures, and guidelines
Avoid gossip and treat co-workers with courtesy and respect at all times.