Scheduler, PRN - Pulm Sleep

Piedmont Healthcare Inc. • Mableton, GA

4d

About The Position

Supports patient access by serving as a greeter, telephone operator, or general scheduler. Greets customers at the practice and/or answers the practice location’s main telephone line, creating a positive first impression of PHI. Addresses callers’ questions as appropriate, triages calls to the appropriate PHI person, and schedules clinic appointments and ancillary procedures. May schedule in check-out or the Call Center and provides coverage for other Front Office positions as requested by a supervisor or manager. Demonstrates outstanding customer service.

Requirements

• High school diploma or GED required.
• At least one year of experience as a customer service representative, scheduler, or in a closely related position; healthcare industry experience preferred.

Nice To Haves

• Telephone, scheduling, and physician practice experience preferred.
• NextGen experience desired.

Responsibilities

• Greets customers at the practice and/or answers the practice location’s main telephone line.
• Provides a positive first impression of PHI.
• Addresses callers’ questions as appropriate.
• Triages calls to the appropriate PHI person.
• Schedules clinic appointments and ancillary procedures.
• May perform scheduling in check-out or the Call Center.
• Provides coverage for other Front Office positions as requested by a supervisor or manager.
• Demonstrates outstanding customer service.

What This Job Offers

• Education Level: High school or GED