Scheduler - Call Center

Animal Samaritans Society • Thousand Palms, CA

18h • $19 - $23 • Remote

About The Position

This is a full-time, remote/work-from-home role for a Scheduler. The candidate must be bi-lingual in English and Spanish and live within commuting distance of Thousand Palms, California, for occasional meetings and training. The primary duties involve answering phones professionally, scheduling appointments, and managing client information without providing medical advice.

Requirements

• High school diploma.
• Knowledge of computers and relevant software applications.
• Knowledge of customer service principles and practices.
• Keyboard skills.
• Must be bi-lingual (fluent in English and Spanish).
• Must be responsible for clocking in/out.
• Dependable and timely attendance is required.
• Verbal and written communication skills.
• Information management skills.
• Attention to detail.
• Initiative to find solutions and present ideas.
• Willingness to work with others (Cooperativeness).
• Flexibility and willingness to perform tasks as assigned.
• Reliability.
• Stress tolerance.
• Independence and ability to perform tasks with little supervision.
• Team Player.
• Professional appearance required (scrubs to be worn at all times and furnished by the employee).

Nice To Haves

• Some college preferred.
• Some call center experience desired.

Responsibilities

• Answer telephone calls in a professional and courteous manner.
• Return voicemail and email messages promptly using proper etiquette.
• Take and relay messages accurately.
• Understand and follow oral and written instructions.
• Assist in other areas as needed.
• Fax or email records.
• Provide information to callers.
• Transfer callers to the correct destination.
• Address customer queries.
• Schedule appointments for exams, surgeries, and medical procedures.
• Effectively manage schedules and daily appointments.
• Enter client and patient information into the computer system.
• Maintain appointment diaries (manually or electronically).
• Monitor and maintain office equipment.
• Keep the scheduling area tidy.
• Update databases.
• Perform other duties as assigned.
• Practice professional customer service and treat clients with courtesy and respect.
• Serve as an ambassador for the company, creating and maintaining goodwill.
• Build rapport with clients.
• Communicate and educate clients, answering non-medical questions.
• Ensure compliance with all company policies, procedures, and guidelines.
• Avoid gossip and treat co-workers with courtesy and respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED