Scheduler

MedQuest Associates LLC•Asheville, NC

20d•Hybrid

About The Position

MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team at our brand-new Breast Imaging Center. We are a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development. This full-time position is located at the Novant Health South Asheville Medical Plaza in Asheville, North Carolina.

Requirements

High School Diploma or GED
0 – 2 years of experience in a healthcare setting
Experience in a high-volume call center or fast-paced environment
Excellent typing skills (40+ WPM) with strong focus on entry precision
Knowledge of medical terminology and health insurances
Working knowledge of computers and Microsoft Office software
Detail oriented while multi-tasking
Positivity with oneself and teammates

Responsibilities

Serve as the first contact between the imaging center and referring providers and their patients.
Accurately schedule and process all inbound / outbound calls and faxes within 24 hours of receipt.
Follow appropriate communication channels with teammates to support schedule fluidity and optimization by way of proper documentation, timely processing and effective teamwork.
Handle multiple phone lines while displaying excellent communication skills and telephone etiquette.
Master in-house software system to accurately schedule multiple modalities (MRI, Cat Scan, Ultrasound, X-ray), input clinical data, and provide additional commentary necessary for patient appointments.
Input and update vital patient account information at time of scheduling including but not limited to insurance carrier, patient demographics, referring provider, etc.
Actively maintain good rapport with all referring providers and their staff.
Create remarkable patient experiences by demonstrating professionalism, high-level customer service, and compassion during the scheduling process.
Communicate and interact with all radiology center teams effectively and professionally.
Meet and adhere to key performance indicator metrics (calls per day, appointments per day, call quality).
Complete other duties as assigned.