Scheduler Specialty

Chesapeake Regional Healthcare•Chesapeake, VA

11d

About The Position

The Scheduler, Specialty is responsible for coordinating with patients, physicians, medical facilities and staff to schedule surgical procedures, diagnostic test, laboratory testing, pre-operative clearances, appointments, obtaining insurance authorization, assisting in the daily operations of the front desk or patient check-in area of the practice, as necessary. This includes all administrative encounters with patients either via telephone or in-person; facilitation of medical/clinical communication among providers, staff, patients, and families; providing prompt response to requests for information from the provider or patient community; and collecting and accurately accounting co-payments or accounts receivable payments. This position oversees the final disposition of surgery cases between the surgeon and OR staff, and oversees all cases scheduled for the assigned practice. Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care. These duties and responsibilities described below represent the general tasks performed daily; other tasks may be assigned.

Requirements

High school diploma or equivalent
2+ years in a hospital or medical office setting or healthcare setting with knowledge of surgical scheduling and obtaining insurance authorizations is preferred.

Nice To Haves

Medical Assistant

Responsibilities

Schedule surgeries and oversee scheduled OR cases for assigned physician(s) in the practice
Provide administrative/scheduling support to physician(s) by facilitating verbal and written communication between the physician(s) and peers, patients, and the community
Facilitate appointments for consultations, follow-up, medical testing, and clearance
Schedule all diagnostic testing and review all diagnostic preparations with the patient
Provide patient education when necessary
Prepare requisitions for laboratory requests
Obtain Patients laboratory, radiology, test results and specialty reports from the electronic medical record, as requires for the scheduling of a surgical procedure
Obtain insurance pre-authorizations for testing, worker’s compensation cases, prescriptions, and medications
Obtain codes for medical necessity
Coordinate schedules with the provider(s) and OR surgical schedulers to ensure no lapse of productivity for providers
Maintain accountability for scheduling surgical cases in a timely and efficient manner
Communicate with patients and/or family members regarding insurance coverage and insurance requirements
Order prescriptions and/or coordinate pharmaceutical orders via telephone and/or electronic means as ordered by the physician
Updates medical record with history and medication reconciliation
Chaperone patient encounter with physician as requested or required
Perform medical intake(s) and interviews, patient triage via electronic medical record
Obtain vitals for each patient prior to physician encounter
Provide assistance and back-up as necessary for the front desk and patient check-in area of the practice
Answer telephones, triage phone calls, records and distribute telephone messages
Schedule patient appointments
Greet patients and visitors to the practice
Register patients and update patient information as needed
Request and accept co-payments and accounts receivable payments, recording transaction in the practice management system
Balance daily log with cash drawer at close of business
Scan necessary documentation into patient’s electronic medical record
Release of Information as directed by Practice Manager
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Attend required hospital-wide orientations, meetings, and in-services
Maintain physicians’ OR schedules and office schedules