Scheduler Secretary Gwinnett Radiology Department

Northside Hospital•Lawrenceville, GA

1d•Onsite

About The Position

Northside Hospital is an award-winning, state-of-the-art, and continually growing institution. We are constantly expanding the quality and reach of our care to our patients and communities, which creates even more opportunities for healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside. This role serves as the initial patient contact in the Radiology Department, initiating patient records and accounts, and preparing patients for imaging procedures. The Scheduler Secretary greets patients and families warmly, assists callers with information, and compiles patient records. Responsibilities include pre-registering patients, accurately entering demographic and insurance information, and educating patients on compliance with Medicare Secondary Payer guidelines and HIPAA. The role also involves accepting upfront payments, preparing patient Radiology jackets, verifying documentation, and escorting patients as needed. Monitoring patient wait times, managing film check-in/check-out, ordering and stocking supplies, and maintaining competency in information systems are key duties. The position requires sustaining an optimal patient focus with respect and dignity, managing complaints professionally, and coordinating same-day add-ons. Additionally, the role involves reviewing and forwarding patient information, assisting clinical staff with patient handling, and performing Clinical Decision Support processes.

Requirements

One (1) year previous medical related clerical or related experience or an associate’s degree.
Typing requirements vary by department; see requisition for requirements.
CPR certification may be required by department; see requisition for requirement.

Nice To Haves

Three (3) years previous experience in admissions or a scheduling environment.
Demonstrated problem-solving skills
Proficient in computerized input of data
Good communication skills
Fundamental knowledge and skill in utilization of computer application.
Level of proficiency in the use and application of MS Office (Word, Excel, and PowerPoint) varies by department, see requisition for requirements.
Medical terminology

Responsibilities

Serves as initial patient contact, initiates patient record and account and prepares patient for imaging procedure.
Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions.
Compiles patient records and prints schedule in preparation for daily appointments.
Pre-registers patients as time allows if applicable.
Interviews, verifies, and performs accurate data entry of patient demographics, insurance coding, and medical information to ensure integrity of records and minimize claims denials if applicable.
Educates patients and maintains compliance with Medicare Secondary Payer guidelines through accurate completion of questionnaire for every appropriate patient encounter, and with HIPAA privacy regulations and acknowledgements if applicable.
Accepts upfront payments and provides appropriate patient receipts.
Ensures proper transport and documentation is provided to Accounting if applicable.
Prepares for patient Radiology procedure through accurate test order entry, preparation of patient Radiology jacket, and verification of appropriate documentation and questionnaires.
Escorts patients to testing area as needed and provides directions as applicable.
Monitors patient wait times ensuring patients are seen with 15 minutes and communication as to delays, status of procedure, etc. occurs.
Manages outside film “check in”.
Performs systems “check out” of films and prepares for transport if applicable.
Orders and stocks supplies and forms.
Maintains appropriate inventories to ensure adequate par levels.
Maintains competency in multiple information systems programs, keeps abreast of ongoing changes, and maintains flexibility inherent in performance of job.
Sustains optimal patient focus while performing job duties in a manner which conveys respect and dignity to the patients and patients’ families.
Manages complaint handling and service recovery in a professional manner.
Faxes Radiology reports to the appropriate physician after batch printing and upon request if applicable.
Coordinates same day add-ons via scheduling or the physician’s office to include initiating pre-certification if applicable.
Reviews, prepares, and forwards patient information to be retained in the hospital medical record in a timely manner if applicable.
Assists clinical staff with safe patient handling as needed.
Performs Clinical Decision Support processes as assigned to include but not limited to daily reporting, physician order input in web based portal and proper documentation of decision support criteria in radiology systems.